Q2: What can UPACK offer customers?
A2: We possess not only R&D and manufacturing capabilities but also act as an integrator.
We maintain strategic partnerships with China's leading manufacturers to ensure the quality and performance of integrated equipment.
Q3: How is machine quality inspected after completion?
A3: We welcome on-site equipment acceptance by customers. If on-site acceptance is not feasible,
we will conduct remote inspections via video calls using platforms such as Zoom, Microsoft Teams, TeamViewer, WhatsApp, Skype, and WeChat.
Q4: Do you offer customization services?
A4: Yes, we support customized design and production based on specific customer requirements.
Q5: What is the equipment warranty period? How do you ensure stable operation?
A5: The equipment warranty period is 1 year. We provide a spare parts list, offering certain wear-and-tear parts free of charge to customers.
Alternatively, customers may opt to purchase some spare parts at cost.
We supply a detailed after-sales maintenance manual. For any issues post-delivery, we offer remote debugging support.
Q6: What services do you provide?
A6: We not only supply brand-new customized equipment but also upgrade and retrofit customers' existing equipment to meet their current operational needs.
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